The Fashion Connector | The Home Of Unique Limited Edition Luxury Fashion

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Terms and Conditions

Use of this website www.thefashionconnector.com is subject to the following terms and conditions, as outlined by The Fashion Connector (“us” “we” “our website” “the website” “site”). By accessing browsing, using, placing an order or registering with us, you ("the user" "the buyer") confirm that you have read, understood and agree to these website terms in their entirety. If you do not agree to the website terms in their entirety, you should not use this website. We recommend that you check this page, regularly, to take note of any amendments we may have made to the terms. We reserve the right to withdraw or amend the terms, and services, provided on this website without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. We are also entitled to suspend all or part of the website and its services for repairs, upgrades, maintenance or any other such necessary work without notice. We also reserve the right to make any changes to the website’s operational functions and content including the discontinuation of products and website features. This website also contains links to other websites hosted by our partners. When you activate these links you will leave our site and we will have no control or accept any liability for the content of other sites once you leave our site. Your use of the Linked Sites will therefore be subject to the terms and conditions contained within each such site. The Fashion Connector is a trading name of The Fashion Connector Ltd, a company registered in England and Wales under registration number 08465539. Our registered office address is 15b Hoveden Road London, NW2 3XE , UNITED KINGDOM. By placing an order via this website you agree that you are capable of entering into binding contracts and that you are at least 18 years of age.

REGISTRATION

To use some of the services or features made available to you on this site, such as the website forum (“Forum Connector”) or to make a purchase, during checkout, you will need to register. When you register you are required to provide information about yourself that is true, accurate, current and correct. We reserve the right to only accept orders from those over 18 years. Registration via the forum (“Forum Connector) allows you to contact the Sellers (designers) and allows you to use all features and functions of the forum, such as creating forum threads, posting topics and discussions and writing product reviews. However, if you wish to purchase a product, from a designer, you will also be required to register at checkout. Once you’ve completed checkout registration you are deemed a Registered User. Please note forum registration and checkout registration are independent of one another. Forum registration, alone, will not allow you to purchase from a designer, you will still be required to register, you personal details, securely at checkout. Forum registration by itself only allows you to use all functional aspects of the forum. We reserve the right to change registration requirements from time to time. If you do not register in the website forum, or at checkout, you can still browse the site but you will not be able to make any purchases or use any of the forum functions. The account password you provide for the website forum and at checkout should be unique and kept secure, and you must notify The Fashion Connector immediately of any breach of security or unauthorised use of your account. The Fashion Connector reserves the right to, without notice, temporarily or permanently disable your account, including forum access and access to the website and your ability to browse the website if we believe that for any reason you have breached any of the prohibitions as outlined in the terms. We also reserve the right, without reason or notice, to reject your application to register in both the forum and at checkout.

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ELIGIBILITY TO PURCHASE & YOUR CONTRACT WITH THE DESIGNER

For a more brief summary of our terms please refer to our Frequently Asked Questions: FAQ's

The Fashion Connector is an online, ecommerce, fashion website allowing you to purchase high quality clothing, handbag and jewellery products from the various independent designer brands (sellers) using the website. The Fashion Connector does not sell any of the products, featured on the site, but rather acts as an, online, intermediary between the buyer and the designer brand allowing the buyer to make a purchase, securely, from the designer via the website. Therefore, when purchasing, you are buying directly from the designer, not The Fashion Connector. By doing so you are allowing The Fashion Connector to handle the secure payment for your purchase. Each designer is vetted before they are allowed to use The Fashion Connector platform. In addition to this each designer has agreed to provide, at minimum, a no-quibble, 14 day, refund or exchange on any item (with the exception of bespoke items) purchased via the website. This means that you have 14 days, starting from the day you receive the product, to notify our customer care team if you wish to return the item. Once you've notified us of your wish to return your order the order must be returned within 14 days. An example of a bespoke item is a ring ordered in a gemstone setting that is not indicated as available on the website. Any product purchased via our website will be sent out to you directly from the designer's studio/headquarters. The Fashion Connector does not get involved with the shipment process of any of the products. Rather the designer handles the secure shipment to ensure the product is sent safely and promptly to the buyer. However, we do manage all aspects of website customer care, customer service and administration and are therefore at hand to offer assistance should you have any product queries, or issues, relating to a sales transaction undertaken on our website. In order to make purchases via our site you will be required to provide your details at checkout. You will need to provide your real name, e-mail address and other requested information as indicated at checkout. We will never disclose your personal details to any third parties. You will also have to provide valid and correct payment details. By doing this you confirm that you are the person referred to in the billing information, you provide, and are not impersonating any other person or entity or using a false name or a name that you are not authorised to use. If you have any questions about a product or service offered by the various designers you can contact our customer care team directly via email: info@thefashionconnector.com. Our customer services team are your first point of call. We will respond to all email enquiries within 1 hour during business hours and we are available 12 hours a day to assist you with any questions you may have. If you wish to speak to the designer directly regarding any of the products featured on the website you can do so in the Forum Connector. By using the Forum Connector you can contact the Designer with any questions about a particular product, as featured on our website for example sizing, colour and bespoke options. By registering at checkout, you acknowledge and agree that The Fashion Connector provides you with the facility to browse the content of the website, and purchase products, from the designer, using our website functions. Thus, once payment is made for the goods the contract formed for the sale of goods is between the buyer and the designer, not The Fashion Connector. As a result the Fashion Connector, by law, shall not be liable in any way in relation to the sale of goods contract between the buyer and the designer. We will however, always be available to assist you with any queries you have and will always contact the designer on your behalf, where necessary, as part of our dedicated customer care service. Every designer using The Fashion Connector platform is commited to providing excellent customer services as part of their buying protection. In additon to this our customer care team are always available to help, in any way we can. In the rare case a complaint arises from the buyer regarding the sale of goods we will take every effort to assist both the buyer and designer to reach an amicable resolution. Therefore you can buy with confidence via The Fashion Connector. All refunds will be issued promptly, to the buyer's original payment method, once the product has been returned back to the designer.

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ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. If you wish to make an enquiry before you place an order please contact us: info@thefashionconnector.com and we will assist you with your enquiry and/or purchase. During business hours we aim to respond to all email enquiries within 1 hour.

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PRICING POLICY

The prices shown are in GBP (Sterling) and are inclusive of sales VAT at the applicable rate. Product prices indicated on the website are set by the designer at the beginning of each season using existing currency exchange rates. If you are a customer whose credit/debit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Please note, the product prices shown are in sterling and include sales VAT (where applicable) and at checkout a shipping charge will be calculated to give the final purchase price. However, if you are importing a product from a designer outside of the region you reside in, additional import duty and taxes may be added by the delivery carrier, which you will have to pay for before your item is released. So for example if you are an EU resident buying from a designer that is not based in the EU (importing from outside the EU) customs duty and import VAT may apply. Likewise if you are a non EU resident buying from a designer based outside of your country customs duty and import VAT may also apply. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. As many items can be imported without paying any duty at all. More information concerning duty calculations can be found at   Duty Caluclator

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ACCEPTANCE OF YOUR ORDER

Once you have made your choice, entered your details at checkout and payment you will receive an email, from The Fashion Connector, acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received your order. Unless you cancel your order, acceptance of your order and completion of the contract between you and the designer will be completed when you receive a confirmation email verifying the goods have been dispatched. The sales contract is therefore concluded between the buyer and the seller (designer). We reserve the right not to process or accept a transaction in the event, for example, that we are unable to obtain authorisation for a payment, that the designer indicates shipping restrictions apply to a particular item, that the designer indicates that the item ordered is out of stock or has been withdrawn or that you do not meet the eligibility criteria set out within our terms and conditions. We can also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party for this refusal or by reason of our withdrawing any products from the website. We will also not be liable for any refusal, on our part, to process a transaction or for the unwinding or suspending any transaction after processing has begun.

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PAYMENT

Payment can be made by Master Card, Visa, Visa Debit, Visa Electron, MasterCard Debit, Maestro & Paypal. Any other methods of payment options, available, will be clearly indicated on the website. Payments made by debit/credit card will be processed in Sterling (GBP). However, if you are a non-UK resident and wish to purchase products in your native currency we can accept payments in local currencies using Paypal. If you wish to pay for your purchase in your own currency using Paypal you will need to email us first at: info@thefashionconnector.com and we will supply you with a payment request email via Paypal further to which you can make a credit/debit card payment, for the product, using Paypal. Payment will be debited and cleared from your account, by THE FASHION CONNECTOR. By placing an order you confirm that the credit/debit card being used belongs to you or that you have been specifically authorised by the credit/debit card owner to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to THE FASHION CONNECTOR, we will not be liable for any delay or non-delivery of products. We take good care to make our website secure. All credit/debit card transactions on this site are processed using Realex Payments, a secure online payment gateway that encrypts your card details in a securely hosted server. Once you register with us at checkout you become a registered Fashion Connector user. However, The Fashion Connector will not store your credit/debit card details on our systems. Any information relating to your credit/debit card transactions will be securely stored on our partners hosted secure servers. These details will be fully encrypted and only used to process card transactions which you have made. To facilitate the safety of your shopping experience, The Fashion Connector uses hosted servers that utilize Secure Socket Layer (SSL), 3D Secure technology and that are PCI DSS compliant. In addition to this we take very good care to keep the details of your order and payment safe and secure. However, where there has been no negligence on our part we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any information you provide when accessing or ordering from the website.

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DELIVERY AND INSURANCE

All designers using The Fashion Connector ship worldwide so wherever you are in the world you can get your favourite item delivered to you. Each designer has their own insurance and delivery policies. These policies are clearly indicated on the website and details of delivery are given alongside each product’s description. We therefore encourage you to check the delivery/insurance policy relating to the product that you wish to buy before making the purchase. If you're unsure of any aspects of the designer's delivery policy you can email our customer care team at: info@thefashionconnector.com or telephone us: +44(0)208 621 7884 during office hours and we will be happy to assist you. As a general rule the product remains the responsibility of the designer until it reaches the specified delivery address. Once the goods are delivered and/or signed for the responsibility for the product passes to the buyer. If you specify a recipient who is not you for delivery purposes e.g. if you are buying a gift for someone then you agree that delivery at the gift recipient’s delivery address indicates the fulfillment of the order by the designer and transfer of responsibility in the same way. Most designers aim to dispatch their products within 2 business days. This time-frame would not, of course, apply to goods that are made to order. However, we politely reiterate that you check each individual designer's policy, or contact our customer care team, if you are unsure about any issues relating to delivery/purchase before buying any product. Delivery times indicated by designers are to be used as a guide only and start from the date of dispatch. Our customer care team will send the buyer an email once the goods have been dispatched to confirm the designer has sent the order. The Fashion Connector is not involved in the delivery/shipping process in any way we are therefore not responsible for any delays caused by destination customs clearance processes, or any other delays incurred by the delivery carrier.

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RETURNS AND EXCHANGES

All designers using The Fashion Connector have agreed to provide a refund or exchange within 14 days of you receiving your goods. This means that you have 14 days, starting from the day you receive the product, to notify us if you wish to return an item. Once you've notified us of your wish to return an order the order must then be returned, back to the designer, within 14 days. However, outside of this minimum agreement each designer may also have additional policies, concerning returns, which we advise you to read before making a purchase. So for instance, some designers may offer a 30 day refund/exchange policy. Please note that personalised or bespoke goods are exempt from the 14 day exchange/refund policy, unless they are faulty. Earrings for pierced ears are eligible for return on the condition that the safety tag/packaging has not been removed. If you wish to exchange or get a refund, on a product, then you must contact us first: info@thefashionconnector.com. We will notify the designer on your behalf and provide you with returns instructions on how to send the product back to the designer. Or you can download and complete our cancellation form: Download Cancellation Form. Which you can then send back to us. Once the designer has received your product The Fashion Connector will promptly refund you the cost of the product, minus any shipping costs, unless you have opted for an exchange. Please note exchanges can only be issued for the same product in a different size or colour. If you wish to purchase a different product then you will need to request a refund and purchase the new product. When returning a product back to a designer, the buyer is obliged to take reasonable care to ensure the product is returned securely and without damage to the designer. We strongly suggest the item is returned unused in its original packaging with all relevant tags and seals in place, as the designer may refuse to accept any items that are not in their original condition or have been used or are damaged. Please note, refunds can only be issued via the original form of payment. For more information regarding returns & exchanges please refer to our Frequently Asked Questions: FAQ's

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RECEIVING A REFUND

All our designers, at minimum, offer a no quibble 14 calendar day refund/exchange policy on all non-bespoke products. Products that are made-to-order are also eligible for a 14 day refund/exchange. However, if the item is made-to-order, once the designer starts production you won't be able to cancel the order. However, you can still return the item, if unsuitable, as long as you notify us within 14 calendar days of receiving the product. Any refund issued will be credited, promptly, to the original purchaser's credit card and will include shipping costs for faulty items or for orders cancelled under the Consumer Contracts Regulation only. Shipping costs will not be refunded for general returns. Please note card refunds can take up to 10 business days for your bank to complete. This can vary, greatly, between card issuers and unfortunately we are unable to influence this. Refunds will be issued promptly, as soon as the designer has received the returned product. For more information regarding returns & exchanges please refer to our Frequently Asked Questions: FAQ's

CANCELLING YOUR ORDER UNDER CONSUMER CONTRACTS REGULATIONS: (a general information guide for EU based residents buying from designers based within the EU only) Each designer using The Fashion Connector platform has, at minimum, agreed to offer a refund/exchange on all non-bespoke products within 14 days of you receiving the product. In addition to this, if you are a resident in the EU under the Consumer Contracts Regulations 2014, you have the right to cancel your order with a seller that is also based within the EU provided you give the seller written notice. Notice of cancellation of your order, to the seller, can be in the form of an email, letter or fax and you have up to 14 calender days starting from the day you place the order up to 14 calender days after you receive your order, from the seller, to notify the seller of your intentions to cancel. Or you can download and complete our cancellation form: Download Cancellation Form. Which you can then send back to us. Once you have notified the seller of your intentions to cancel you will need to return the entire order to the seller, within 14 days, by secure means to ensure it reaches the seller in good condition, at your own cost. The seller will provide you with instructions on how to send the product back to them. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until the seller receives the goods back. The full refund will be issued within 14 days of the Seller receiving the product back or within 14 days of the consumer submitting evidence (in the form of delivery receipt) that the product has been shipped back to the seller and the seller can reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected. If the Seller does not receive the cancelled order back, the seller can arrange to have it collected from you at your own cost. Please note you may only use your right to cancel the order under the Consumer Contracts Regulations if you give the designer formal written notice, be email, post or fax, of cancellation any time after your order has been placed, up until 14 calender days from the day after you receive your order. IMPORTANT: The Consumer Contracts Regulations Act does not apply to tailor-made goods or personalised goods. It also only applies to buyers based in the EU buying products from designers who are also based in the EU.

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Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

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INTELLECTUAL PROPERTY AND SOFTWARE

Except where otherwise noted, The Fashion Connector Ltd holds all the intellectual property rights in the content of all The fashionconnector.com web pages (including, but not limited to the website design logo layout text graphics and arrangement) and in the software used therein which are all protected by copyright laws. All such rights are reserved by The Fashion Connector Ltd. Users may not publish or distribute in any format any of the software or copies of the software which appears on this website without consent of The Fashion Connector. Users may print or download images or materials from this site for their own personal use. Users may not use any such content of this website in connection with any business or commercial venture.

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PROPRIETARY RIGHTS IN IMAGES AND PRODUCTS

The ownership rights of all product images submitted by the various sellers displayed on The Fashion Connector are maintained by the corresponding sellers. Therefore The Fashion Connector does not claim any ownership rights concerning the product images which are on display. However, by providing the images to The Fashion Connector, each seller has granted The Fashion Connector the right to freely promote their work on their behalf whilst on the Fashion Connector platform. This is including, but not limited to use of their images for the homepage interface, blogs, promotional postcards, leaflets, business cards, social networking and media sites. In allowing The Fashion Connector the license to use their images each seller has confirmed that: (a) they own, part-own, the image rights or have sought permission to publicly display the images (b) they designed and developed the products described in the images so that The Fashion Connector has not infringed upon the privacy rights intellectual property rights and copyright or any other rights of any person or organisation. The Fashion Connector maintains the right to remove any images or profiles at any time at our discretion. The ownership rights of the product images submitted by the various Graduate Designers, displayed on the "Designer Showcase" section of the website are also maintained by the corresponding Designer. Therefore the terms, as outlined, above pertaining to image rights, marketing and promotion also apply. In the event the Designer wishes to cease showcasing their Graduate Portfolio on our website, the designer must inform Us in writing. Further to notification all content relating to the Designer will be removed from our website within 14 days.

PRIVACY

The Fashion Connector is committed to maintaining the privacy of all of our users, therefore we will not disclose any personal information obtained from you to third parties. The information collected from customers on placing an order is used for billing and administrative purposes only and is kept confidential. When you place an order with us we collect personal information that you have submitted, in relation to the order, such as your name, shipping & billing address, email address and phone number to enable us to process your order. Any information collected at checkout and payment is never shared with any third parties and is kept secure on our partners hosted 128 bit secure servers. When a user registers an account in the Forum, non-personal identifiable information such as IP address, profile information is also collected. However, this information is never disclosed or sold to any third parties. From time-to-time we may send you promotional emails of new products or events. You are free to unsubscribe from these emails at any time using the directions shown on the email.

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COOKIES

The Fashion Connector uses cookies to enhance the user experience on our website. In addition to this on the pages of the Forum Connector and other pages within our website site you will note that there are Google advertisements displayed. Consequently, the third party Google advertisers may place and read cookies on your browser, or use web beacons to collect information as a result of the ad serving on our web pages. A cookie is a piece of text that a web server can store on a user's computer. Cookies allow a website to store information on a user's machine and later retrieve that information this can make web browsing quicker and more efficient. We also use Remarketing with Google Analytics to advertise online. As a result third-party vendors, including Google, may show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on users past visits to our website. All modern browsers allow you to delete the cookies placed on your computer by adjusting the options in the settings panel of your browser. Cookies are also used within the overall site to allow you to use the shopping cart functionality.

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PASSWORD AND ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Fashion Connector shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

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ACCURACY OF CONTENT

The Fashion Connector makes every effort to ensure that the information contained within this website is accurate and up-to-date and/or does not infringe the rights of any third party. However, The Fashion Connector will not be held liable for any information contained in the website that is incorrect. The views expressed in user generated content (Forum Connector) are the opinions of those users and do not necessarily represent the views, opinions, beliefs, or values of The Fashion Connector or any of its partners.

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DAMAGE TO YOUR COMPUTER OR OTHER DEVICE

The Fashion Connector takes good effort to ensure that this website is free from viruses and other harmful content. However, we cannot guarantee that your use of this website (including any content on it or any website linked to it) will not cause damage to your computer or other device. We will therefore not be liable for any loss or damage caused by viruses other technologically harmful or malicious material that may infect your computer equipment, computer programs, or data material, due to your use of this website or on any website linked to it. We therefore recommend that all internet users have up to date anti-virus software installed on their computers.

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USE OF THE FORUM

The Fashion connector encourages users to make use of the forum for contacting the sellers, sourcing items and other such fashion related activities. However, general advertising and non-fashion related posts in the forum are prohibited. If any user is found to be using the forum solely for advertising purposes the user account will be suspended immediately. We kindly ask that all forum users take personal responsibility to ensure that a pleasant environment is maintained in the forums and that consideration be made for other forum users. The Fashion Connector reserves the right to suspend and/or cancel the account of any user (including forum use), without notice, deemed to be in breach of but not limited to any of the prohibitions listed below.

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PROHIBITIONS

1. You must not misuse this website. 2. You must not upload viruses or any other malicious code that is technologically harmful. 3. You must not upload or post any content which is in any way offensive, pornographic or obscene. 4. You must not bully or harass other users. 5. You must not hack into any aspect of the service to corrupt data or cause annoyance to other users. 6. You must not send or post unauthorized advertising or promotional material, not limited to, but including web links and web links which are regarded as "spam"; excessive profanity; hacking/cracking content; gambling or casino-related content; illicit drugs and drug paraphernalia content; sales of beer or hard alcohol; sales of tobacco or tobacco-related products; sales of prescription drugs; sales of weapons or ammunition; any other content that is illegal, promotes illegal activity or infringes on the legal rights of others. 7. You must not try to affect the performance or functionality of any computer facilities of or accessed through this Website. 8. You will not use this site to do anything unlawful, misleading, malicious, or discriminatory 9. You must not reproduce or frame into this website directly or from any other website.

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YOUR RIGHTS

You have certain rights under the law when buying. If you reside in the EU and are buying within the EU, these include the following: (1) Any products you buy whether remotely or whilst present will be of satisfactory quality, fit for their intended purpose, and will conform to any product description given.
(2) Certain remedies if a product is defective.
(3) A right to cancel any order for a product within 14 calendar days beginning on the day after the date on which you receive it, and receive a full refund even if it is not defective (Consumer Contracts Regulations – please note this does not apply to bespoke goods.)

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LIMITS ON OUR LIABILITY

By using this website you agree The Fashion Connector doesn’t have any direct control over the price, condition, quality, or legality of the products offered by the designers. This also applies to the description of the product as this is submitted to The Fashion Connector by the designer. Consequently, The Fashion Connector will not be at fault or bear any liability to you for any inaccuracies or discrepancies relating to the product whether it be a price inaccuracy, a description discrepancy or related to any direct transactions you may have with the designer. We are also not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity). We are also not responsible for failure to meet any of our obligations under the terms and conditions where such failure is due to events beyond our reasonable control. In the case of negligence on our part where the losses are direct losses and the consequences of such a breach are reasonably foreseeable on our part, The Fashion Connector’s liability to you in connection with your use of the website and the contents shall be limited to £25. In the event you have a dispute with one or more of the designers, you agree to exempt us from any claims, demands or damages whether direct or indirect of any kind whatsoever that may result out of or in connection with such disputes. If you are found to be in breach of the terms and conditions and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the terms and conditions. Furthermore, no waiver by us of any of the terms and conditions shall be effective unless it is expressly stated, in writing by us, to be a waiver. The terms and conditions together with all our policies and procedures will be governed by and construed in accordance to the relevant United Kingdom law and the relevant courts of the United Kingdom will have exclusive jurisdiction.

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COMPENSATION

At our request, you agree to compensate us fully, defend us, and hold us The Fashion Connector harmless immediately on demand, its officers, directors, affiliates, licensors and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the terms and conditions by you, including the use by any other persons accessing this site using your internet account caused by your action or inaction.


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